Help CenterSystem Check
Check for Recommended Settings
To ensure that you have the best StraighterLine experience, we recommend that your computer has the following necessary resources.
| Category | Recommended | Detected | Information |
|---|---|---|---|
| Operating System | Windows XP or later Mac OS X 10.11.X or later |
Unknown |
Not OptimalFor the best experience, please use Windows XP+ or Mac 10.3+ |
Web Browser | Latest Chrome (Preferred) Firefox, Internet Explorer or Safari browser |
Mozilla 5.0 |
Not Optimal Download latest Firefox |
| Cookies | Enabled | 
|
|
| Adobe Flash Player | Version 11.6 or later |
|
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| JAVA | Java 7 (1.7) or later |
|
Online Proctoring Technical Requirements and System Check
The final exams for all StraighterLine courses except for English Composition I & II require online proctoring by ProctorU. A web-camera is required for online proctoring. To ensure that you can be successfully proctored by ProctorU, please check the technical requirement and test your computer at this link: http://www.proctoru.com/testitout/
If you still experience any issues, please contact us. We're happy to help!
General Suggestions
If you experience technical issues, it is helpful to try the
following:
- Update your internet browser
- Google Chrome
(preferred)
- Mozilla Firefox
- Internet Explorer
- Safari
- Ensure your pop-up blocker is turned off
- Enable Javascript
- Clear your cookies and cache
- If using Firefox, visit here to check that your Plug-ins are active and up to date.
- Google Chrome (preferred)
- Mozilla Firefox
- Internet Explorer
- Safari
For instructions on how to turn off your pop-up blocker, enable Javascript and clear your cache and cookies in Firefox, please view this PDF document.